Terms and Conditions

1. General Provisions

1.1. This document is a public offer ("Terms & Conditions") and governs the relationship between the tour organizer ("Organizer") and the participant ("Participant").
1.2. Payment for the tour confirms the Participant's full acceptance of these Terms & Conditions as well as the Disclaimer, which forms an integral part of this agreement.

2.1. The tour is considered booked once the Participant has made a deposit or full payment in the amount specified in the booking conditions.
2.2. Full payment for the tour must be made within the deadlines set by the Organizer.
2.3. In case of late payment, the Organizer reserves the right to cancel the booking without refund of any previously paid amounts.

3.1. The Participant has the right to cancel their booking by notifying the Organizer in writing.
3.2. Refunds are made according to the following rules:
- more than 60 days before the start of the tour – 70% refund;
- 30 to 60 days before the start of the tour – 50% refund;
- less than 30 days before the start of the tour – no refund.
3.3. In cases of force majeure (flight cancellations, epidemics, border closures), the Organizer may offer rescheduling of the tour or a voucher for future trips. Monetary refunds are not guaranteed under such circumstances.

4.1. To provide the tour program in accordance with the description and the Participant's voucher.
4.2. To arrange accommodation, meals, transfers, and activities included in the tour price.
4.3. To provide guide support for the group.
4.4. To inform Participants about safety rules, route specifics, and the tour program.
4.5. To provide each Participant with a Participants Guide (information pack) containing details of the itinerary, logistics, equipment recommendations, and practical information for the tour.

5.1. To provide accurate personal information when booking.
5.2. To have valid medical insurance covering active leisure (including hiking and canyoning).
5.3. To follow the rules of conduct established by the Organizer and comply with the guide's instructions.
5.4. To cover any personal expenses not included in the tour price.
5.5. To take full responsibility for their own health, behavior, and personal belongings during the tour.

6.1. The Organizer is not responsible for circumstances arising from the Participant's actions, third parties, or force majeure events.
6.2. The Participant is responsible for following the group rules and may be excluded from the program without refund in cases of aggressive, disruptive, or inappropriate behavior.
6.3. The Organizer does not compensate the Participant for expenses related to personal plan changes, missed transfers, flight cancellations, or other circumstances beyond the Organizer's control.

7.1. All disputes shall first be resolved through negotiations.
7.2. If settlement is not possible, disputes will be subject to the applicable law of the country where the Organizer is registered.

8.1. The Disclaimer is an integral part of these Terms & Conditions.
8.2. Payment for the tour confirms that the Participant has read and fully accepts these Terms & Conditions as well as the Disclaimer.